Returns and Refunds
Yoga Gear Return Policy
We want you to feel like you are absolutely in love with your new yoga gear. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return physical goods for a full refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. Any outbound shipping charges collected on the order will not be refunded.
If your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, please visit our contact page and submit a return request from the contact form.
After contacting us and we approve the return request, please ship the returned items to the following address:
Attention: Body By Yoga Returns, 2869 Historic Decatur Rd, San Diego, CA 92106
Please do not send your returned items back to the warehouse address on the original package.
Once the refund is approved we will refund the amount back to the credit card which was used to purchase the same item.
Refund Processing Time:
We process refunds within 1-3 business days from receiving and inspecting the returned item(s), once processed it might take 5-10 business days to be reflected on your account depending on your bank or credit card company.
If your product was received damaged or with a defect, please contact us and we will give you the option to refund in full or replace the item for free.
Please make sure to send us the evidence (photo or video) of the damaged product in order to process your request correctly.
Damaged or defective items’ reporting is only allowed within 2 days of the delivery date. If you forgot to report a damaged or defective item past 2 days of delivery please contact us and we will do our best to assist you.
Received the Wrong Product (not what I have ordered)
If you have received the wrong product or variation which is different from what you have previously ordered, please contact us and we will take an action to your satisfaction.
Please make sure to send us the evidence (photo or video) of the wrong product in order to process your request correctly.
Note: Product image colors can be displayed differently depending on the screen, browser, or computer settings and configuration which impacts the color temperature, therefore the actual product color may vary slightly from the images on our online store.
Reporting the incorrect item is only allowed within 2 days of the delivery date. If you forgot to report this past 2 days of delivery please contact us and we will do our best to assist you.
Unfortunately, we do not accept exchanges, however, you may return an item back to us and place a new separate order.
Accidental Orders & Cancelations
If you have made an order by mistake or ordered the wrong variant/item, please contact us immediately (within the same hour of which the order was made) and we will do our best to assist you based on your case. A cancelation fee of 3% might be applied for accidentally placed orders subject to not being processed or dispatched.
Unfortunately, we cannot recall or cancel an order once it has been processed and/or dispatched to our couriers. Such orders will go through the normal return process explained above.
Customer’s Absence or Wrong Address
Unfortunately, we cannot offer refunds on returned items by the shipping company due to the customer’s absence or the wrong shipping address provided during the checkout. Some exceptions might be applied, please contact us and we will do our best to assist you.
In case the address is entered incorrectly during the checkout, please contact us immediately so that we can make the necessary changes to your order.
Unfortunately, we do not offer refunds for digital orders. For subscription products, please refer to the Terms and Conditions.