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Returns and Refunds

Yoga Gear Return Policy

We want you to feel like you are absolutely in love with your new yoga gear. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return physical goods for a full refund within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. If the item has been opened or used, a 15% re-stocking fee will be applied. Any outbound shipping charges collected on the order will not be refunded. 

If your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, please visit our contact page and submit a return request from the contact form. 

Return Address

After contacting us and we approve the return request, please ship the returned items to the following address:

Attention: Body By Yoga Returns, 2869 Historic Decatur Rd, San Diego, CA 92106

Please do not send your returned items back to the warehouse address on the original package.

Refunds

Once the refund is approved we will refund the amount back to the credit card which was used to purchase the same item. 

Refund Processing Time:

We process refunds within 1-3 business days from receiving and inspecting the returned item(s), once processed it might take 5-10 business days to be reflected on your account depending on your bank or credit card company.

Damaged Products

If your product was received damaged or with a defect, please contact us and we will give you the option to refund in full or replace the item for free.

Please make sure to send us the evidence (photo or video) of the damaged product in order to process your request correctly.

Damaged or defective items’ reporting is only allowed within 2 days of the delivery date. If you forgot to report a damaged or defective item past 2 days of delivery please contact us and we will do our best to assist you.

Received the Wrong Product (not what I have ordered)

If you have received the wrong product or variation which is different from what you have previously ordered, please contact us and we will take an action to your satisfaction.

Please make sure to send us the evidence (photo or video) of the wrong product in order to process your request correctly.

Note: Product image colors can be displayed differently depending on the screen, browser, or computer settings and configuration which impacts the color temperature, therefore the actual product color may vary slightly from the images on our online store.

Reporting the incorrect item is only allowed within 2 days of the delivery date. If you forgot to report this past 2 days of delivery please contact us and we will do our best to assist you.

Exchange Products

Unfortunately, we do not accept exchanges, however, you may return an item back to us and place a new separate order.

Accidental Orders & Cancelations

If you have made an order by mistake or ordered the wrong variant/item, please contact us immediately (within the same hour of which the order was made) and we will do our best to assist you based on your case. A cancelation fee of 3% might be applied for accidentally placed orders subject to not being processed or dispatched.

Unfortunately, we cannot recall or cancel an order once it has been processed and/or dispatched to our couriers. Such orders will go through the normal return process explained above.

Customer’s Absence or Wrong Address

Unfortunately, we cannot offer refunds on returned items by the shipping company due to the customer’s absence or the wrong shipping address provided during the checkout. Some exceptions might be applied, please contact us and we will do our best to assist you.

In case the address is entered incorrectly during the checkout, please contact us immediately so that we can make the necessary changes to your order.

Digital Orders

Unfortunately, we do not offer refunds for digital orders. For subscription products, please refer to the Terms and Conditions.

⚠️ WARNING!⚠️

We want to keep you safe!

Please consult your physician, assess your fitness level, and follow all safety instructions before beginning any exercise program, nutrition plan, and/or using any equipment.

Body By Yoga provides a variety of exercise programs, some of which are physically demanding and high-intensity in nature. For this reason, you must listen to your body, use common sense, take breaks, and hydrate as needed to avoid injury. If at any time you feel any discomfort, pain, dizziness, light-headedness, shortness of breath, or nausea, stop exercising immediately and consult your physician. Incorrect or excessive training can result in serious injury or death.

When doing any outdoor workouts or activities, be aware of your surroundings and avoid anything that could hurt you or disrupt your exercise, especially when walking or running in public areas such as sidewalks and streets.

If you have any unique or special medical conditions, such as if you’re pregnant, have diabetes or asthma, or if you have a history of knee, ankle, hip, shoulder or spinal (back or neck) problems, you must consult your physician to understand all potential risks and complications of using our exercise programs, nutrition plans, and/or equipment, and receive approval from them to proceed before beginning. Failure to do so could result in significant injury to you and others (including, if applicable, your unborn child). By engaging in any exercise program, nutrition plan, and/or using any equipment, you assume all dangers, hazards and risks of injury or death.

SAFE USE OF EQUIPMENT

FITNESS EQUIPMENT PRESENTS HAZARDS WHICH, IF NOT AVOIDED, COULD CAUSE SERIOUS INJURY OR DEATH

Certain programs may utilize equipment, such as yoga mats, yoga blocks, yoga straps, chairs, foam rollers, and other equipment which, if not used correctly, could lead to serious injury or death. Carefully review all safety, care and use instructions and manuals prior to beginning.

For your safety, you must:

Use any equipment shown in the workouts only as demonstrated, using proper form.
Inspect any equipment for wear or damage prior to each use and refrain from using any equipment that appears damaged, worn or defective.
Keep children, pets and any other obstacles away from equipment and exercise area at all times.
Always use a secure, proper, and stable anchor for any equipment that requires hanging or attaching.
Always exercise caution during use of any equipment to make sure you do not lose your grip or control, such as making sure your hands are not wet or sweaty.
Ensure exercise bands are firmly secure and assembled to prevent slipping, snapping, recoiling and injury to yourself or anyone else.
Ensure your workout bench and pull up bar is stable, strong enough to hold your weight and does not move during use. If you do not think you can safely perform exercises with your bench or pull up bar, or you do not have the proper equipment, you should do the modifier exercises instead.

To the fullest extent permitted by law, Body By Yoga and its parent, affiliate, and subsidiary companies will not be liable to any person or entity for any injury, death, damage or loss caused or alleged to be caused directly or indirectly by any exercise programs, workouts, nutritional supplements or plans, equipment (including without limitation the Body By Yoga mat and Body By Yoga blocks), advice or any other products, services or materials.

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